{"xsrfToken":"5211aa910b421928497c4796fe68f195459b20d9_lout","branding":{"id":"5","key":"cs","name":"Rate our Services","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2f3b4a","headerLinkHoverBGColor":"#2f3b4a","headerBadgeColor":"#2f3b4a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f1aa8060-47e2-43dc-b977-288447a94fc8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDY3NmEwZC1jNThmLTRiMjItOTk0OS05ZmNjMzQ0NzdiOWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYxYWE4MDYwLTQ3ZTItNDNkYy1iOTc3LTI4ODQ0N2E5NGZjOCI6WyJyZWFkIl19LCJleHAiOjE3Mzg3MzkwMTgsIm5iZiI6MTczODczODQxOH0.-A5ZR3MH5af5qNe1gtUa3reWSPcmmZaZKWnW8M6zrHo&client=0d676a0d-c58f-4b22-9949-9fcc34477b9c&mode=fit","logoId":"f1aa8060-47e2-43dc-b977-288447a94fc8","isLogoAvailable":true,"helpCenterTitle":"Welcome to \"OMA's Customer Service Portal\"","sharedPortalName":"Customer Service Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to \"OMA's Customer Service Portal\"","sharedPortalName":"Customer Service Portal","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido a \"OMA Portal de Servicio al Cliente\"","sharedPortalName":"Portal de Servicio al Cliente","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDY3NmEwZC1jNThmLTRiMjItOTk0OS05ZmNjMzQ0NzdiOWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3Mzg3MzkwMTgsIm5iZiI6MTczODczODQxOH0.igZWMWA1qOWGTurz3bzqE18FbjEkHcFEuC-SAi1T5GU&client=0d676a0d-c58f-4b22-9949-9fcc34477b9c&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"cs","projectId":10102,"serviceDeskId":5,"name":"Rate our Services","description":"<p>As part of improving the passenger experience, we invite you to rate our services.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"29","name":"Rate our services","descriptionHtml":"","callToAction":"Rate our services","introHtml":"<p>How do you rate your experience in our Airport?</p>","icon":10601,"iconUrl":"https://omacompartenostuexperiencia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10601","groups":[6],"key":""},{"id":"34","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://omacompartenostuexperiencia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"35","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://omacompartenostuexperiencia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"General"}],"orderMapping":{"6":[29]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDY3NmEwZC1jNThmLTRiMjItOTk0OS05ZmNjMzQ0NzdiOWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3Mzk2MTgsIm5iZiI6MTczODczODQxOH0.OuwEUmfz_oim3axMcj-IqtCmdepDK9zSqnmNRoA6NDQ","targetCollection":"upload-project-10102","endpointUrl":"https://api.media.atlassian.com","clientId":"0d676a0d-c58f-4b22-9949-9fcc34477b9c","tokenDurationInMins":20}},"reqCreate":{"id":29,"projectId":10102,"form":{"name":"Rate our services","descriptionHtml":"","callToAction":"Rate our services","intro":"<p>How do you rate your experience in our Airport?</p>","instructions":"","icon":10601,"iconUrl":"https://omacompartenostuexperiencia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10601","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10045","fieldConfigId":"10144","label":"Airport","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10020","label":"Acapulco","selected":false,"children":[]},{"value":"10021","label":"Chihuahua","selected":false,"children":[]},{"value":"10022","label":"Ciudad Juárez","selected":false,"children":[]},{"value":"10023","label":"Culiacán","selected":false,"children":[]},{"value":"10024","label":"Durango","selected":false,"children":[]},{"value":"10025","label":"Mazatlán","selected":false,"children":[]},{"value":"10026","label":"Monterrey Terminal A","selected":false,"children":[]},{"value":"10027","label":"Monterrey Terminal B","selected":false,"children":[]},{"value":"10028","label":"Monterrey Terminal C","selected":false,"children":[]},{"value":"10029","label":"Reynosa","selected":false,"children":[]},{"value":"10030","label":"San Luis Potosí","selected":false,"children":[]},{"value":"10031","label":"Tampico","selected":false,"children":[]},{"value":"10032","label":"Torreón","selected":false,"children":[]},{"value":"10033","label":"Zacatecas","selected":false,"children":[]},{"value":"10034","label":"Zihuatanejo","selected":false,"children":[]},{"value":"10531","label":"OMA Carga","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumen","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Servicio calificado"]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10122","fieldConfigId":"10227","label":"1. ¿Cómo fue tu experiencia en nuestra Zona de Documentación?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10488","label":"Mala","selected":false,"children":[]},{"value":"10489","label":"Regular","selected":false,"children":[]},{"value":"10490","label":"Buena","selected":false,"children":[]},{"value":"10491","label":"Muy buena","selected":false,"children":[]},{"value":"10492","label":"Excelente","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10123","fieldConfigId":"10228","label":"2. ¿Cómo fue tu experiencia en nuestro Punto de Control?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10493","label":"Mala","selected":false,"children":[]},{"value":"10494","label":"Regular","selected":false,"children":[]},{"value":"10495","label":"Buena","selected":false,"children":[]},{"value":"10496","label":"Muy buena","selected":false,"children":[]},{"value":"10497","label":"Excelente","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10124","fieldConfigId":"10229","label":"3. ¿Cómo fue tu experiencia en nuestra Zona de Abordaje?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10498","label":"Mala","selected":false,"children":[]},{"value":"10499","label":"Regular","selected":false,"children":[]},{"value":"10500","label":"Buena","selected":false,"children":[]},{"value":"10501","label":"Muy buena","selected":false,"children":[]},{"value":"10502","label":"Excelente","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10125","fieldConfigId":"10230","label":"4. ¿Cómo fue tu experiencia en nuestras Zonas Comerciales?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10503","label":"Mala","selected":false,"children":[]},{"value":"10504","label":"Regular","selected":false,"children":[]},{"value":"10505","label":"Buena","selected":false,"children":[]},{"value":"10506","label":"Muy buena","selected":false,"children":[]},{"value":"10507","label":"Excelente","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10126","fieldConfigId":"10231","label":"5. ¿Fue fácil ubicarte en el aeropuerto?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10508","label":"Mala","selected":false,"children":[]},{"value":"10509","label":"Regular","selected":false,"children":[]},{"value":"10510","label":"Buena","selected":false,"children":[]},{"value":"10511","label":"Muy buena","selected":false,"children":[]},{"value":"10512","label":"Excelente","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10127","fieldConfigId":"10232","label":"6. ¿Cómo estuvo la limpieza de los sanitarios?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10513","label":"Mala","selected":false,"children":[]},{"value":"10514","label":"Regular","selected":false,"children":[]},{"value":"10515","label":"Buena","selected":false,"children":[]},{"value":"10516","label":"Muy buena","selected":false,"children":[]},{"value":"10517","label":"Excelente","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10128","fieldConfigId":"10233","label":"7. ¿Cómo fue la atención del personal del aeropuerto?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10518","label":"Mala","selected":false,"children":[]},{"value":"10519","label":"Regular","selected":false,"children":[]},{"value":"10520","label":"Buena","selected":false,"children":[]},{"value":"10521","label":"Muy buena","selected":false,"children":[]},{"value":"10522","label":"Excelente","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10129","fieldConfigId":"10234","label":"8. En general, ¿Cómo calificas tu experiencia en este aeropuerto?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10523","label":"Mala","selected":false,"children":[]},{"value":"10524","label":"Regular","selected":false,"children":[]},{"value":"10525","label":"Buena","selected":false,"children":[]},{"value":"10526","label":"Muy buena","selected":false,"children":[]},{"value":"10527","label":"Excelente","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10130","fieldConfigId":"10235","label":"9. ¿Cuál fue tu mejor y peor experiencia en este aeropuerto?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10131","fieldConfigId":"10236","label":"10. Por último, ¿Qué servicio mejorarías en este aeropuerto?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10051","fieldConfigId":"10149","label":"Privacy Notice","description":"Grupo Aeroportuario del Centro Norte, S.A.B. de C.V., its affiliates and subsidiaries (hereinafter \"OMA\"), in compliance with the Federal Law on the Protection of Personal Information in Possession of Individuals (the \"Law\"), its Regulations, and other applicable legal dispositions, committed to the confidentiality, legal treatment, and control of your collected personal information and data, hereby makes you aware of how we obtain such information, what we do with it, how we protect it, and provides you with information on how you can exercise your access, rectification, cancellation, and opposition rights (\"ARCO\").","descriptionHtml":"<p>Grupo Aeroportuario del Centro Norte, S.A.B. de C.V., its affiliates and subsidiaries (hereinafter \"OMA\"), in compliance with the Federal Law on the Protection of Personal Information in Possession of Individuals (the \"Law\"), its Regulations, and other applicable legal dispositions, committed to the confidentiality, legal treatment, and control of your collected personal information and data, hereby makes you aware of how we obtain such information, what we do with it, how we protect it, and provides you with information on how you can exercise your access, rectification, cancellation, and opposition rights (\"ARCO\").</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10092","label":"Conozco y acepto la política de privacidad por parte de OMA","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/29","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/29","calendarParams":{"firstDay":0,"date":"2025-02-05T06:53:38+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDY3NmEwZC1jNThmLTRiMjItOTk0OS05ZmNjMzQ0NzdiOWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3Mzk2MTgsIm5iZiI6MTczODczODQxOH0.OuwEUmfz_oim3axMcj-IqtCmdepDK9zSqnmNRoA6NDQ","targetCollection":"upload-project-10102","endpointUrl":"https://api.media.atlassian.com","clientId":"0d676a0d-c58f-4b22-9949-9fcc34477b9c","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}