Customer Service Portal
  1. Customer Service Portal
  2. Share your experience with us

Share your experience with us

If you wish to provide us with a complaint, a suggestion, a congratulation and/or a request for information about the airport services and its facilities, use the following form, selecting what best applies.

  • Complaint

    Describe something that caused you discomfort or make you feel unsatisfied in our airport.

  • Suggestion

    Share us any suggestion you think could improve our airport service.

  • Information request

    Apply for information you require for your trip.

  • Compliment

    Describe something that uplift you or make you feel satisfied in our airport.

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